Safely manage your Zendesk from the AI assistant you already use, via the Deltastring MCP. Beacon configuration platform
← Back to news

Announcing outbound calling restrictions by agent group for Voice

Zendesk

Announced on Rollout starts Rollout ends June 29, 2026 June 29, 2026 July 3, 2026 We're excited to announce that Voice customers can now restrict outbound calling to specific groups of agents. Previously, when outbound calling was enabled on a line, all Voice agents could make calls from the associa