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Announcing outbound queue selection in Contact Center

Announced on Rollout on October 1, 2026 October 1, 2026 We’re excited to announce outbound queue selection in Zendesk Contact Center. This feature gives agents more flexibility when making outbound calls by letting them choose an available outbound queue.This article includes the following sections:

• Announcing outbound queue selection in Contact Center

  Zendesk Announcements 29 Sep 2026

  Announced on Rollout on October 1, 2026 October 1, 2026 We’re excited to announce outbound queue selection in Zendesk Contact Center. This feature gives agents more flexibility when making outbound calls by letting them choose an available outbound queue.This article includes the following sections:

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