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Announcing predictive routing for email tickets in omnichannel routing

Announced on Rollout starts Rollout ends September 30, 2026 September 30, 2026 October 5, 2026 Zendesk is excited to announce that AI-based predictive routing in omnichannel routing is now available for email tickets.This announcement includes the following topics: What is changing? Why is Zendesk m

• Announcing predictive routing for email tickets in omnichannel routing

  Zendesk Announcements 09 Sep 2026

  Announced on Rollout starts Rollout ends September 30, 2026 September 30, 2026 October 5, 2026 Zendesk is excited to announce that AI-based predictive routing in omnichannel routing is now available for email tickets.This announcement includes the following topics: What is changing? Why is Zendesk m

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