Announced on Rollout on October 8, 2026 November 10, 2026 We're excited to announce quality score, a new way to understand the quality of your customer service interactions directly in Zendesk. Quality score analyzes solved tickets handled by human agents and provides an overall score with a breakdo
Announced on Rollout on October 8, 2026 November 10, 2026 We're excited to announce quality score, a new way to understand the quality of your customer service interactions directly in Zendesk. Quality score analyzes solved tickets handled by human agents and provides an overall score with a breakdo