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Announcing Rate Limits to the Ticket Updates API endpoint

Announced on Rollout on April 30, 2026 July 30, 2026 This article includes these sections: What is changing? Why is Zendesk making this change? What do I need to do? What is changing?We are instituting rate limits to legacy accounts (created before July, 2019) for the ticket_updates API endpoint. Th

• Announcing Rate Limits to the Ticket Updates API endpoint

  Zendesk Announcements 28 Apr 2026

  Announced on Rollout on April 30, 2026 July 30, 2026 This article includes these sections: What is changing? Why is Zendesk making this change? What do I need to do? What is changing?We are instituting rate limits to legacy accounts (created before July, 2019) for the ticket_updates API endpoint. Th

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