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Announcing simplified schedule imports in WFM

Announced on Rollout starts Rollout ends September 30, 2026 September 30, 2026 October 21, 2026 We’re introducing simplified schedule imports in Zendesk Workforce Management (WFM), a faster way to upload agent schedules using a streamlined CSV file. Upload a CSV with each agent’s schedule details, a

• Announcing simplified schedule imports in WFM

  Zendesk Announcements 28 Sep 2026

  Announced on Rollout starts Rollout ends September 30, 2026 September 30, 2026 October 21, 2026 We’re introducing simplified schedule imports in Zendesk Workforce Management (WFM), a faster way to upload agent schedules using a streamlined CSV file. Upload a CSV with each agent’s schedule details, a

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