← Back to news

Announcing support for custom objects and action labeling in action flows

Announced on Rollout starts Rollout ends May 13, 2026 May 13, 2026 May 14, 2026 Zendesk is excited to announce a significant enhancement to action builder that allows admins to leverage custom objects directly within action flows.This announcement includes the following topics: What is changing? Why

• Announcing support for custom objects and action labeling in action flows

  Zendesk Announcements 12 May 2026

  Announced on Rollout starts Rollout ends May 13, 2026 May 13, 2026 May 14, 2026 Zendesk is excited to announce a significant enhancement to action builder that allows admins to leverage custom objects directly within action flows.This announcement includes the following topics: What is changing? Why

• Quiq launches Voice AI & rebrand for customer service
  1 source 13 May 2026
• AI observability is critical - customer service automation scales
  2 sources 11 May 2026
• SAP rolls out customer experience AI agents, assistants
  1 source 12 May 2026
• Intercom rebrands as AI agent Fin after rapid revenue growth
  1 source 12 May 2026
• AWS Expands Amazon Connect into Four Agentic AI Solutions for Enterprise Operations
  1 source 12 May 2026