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Announcing the ability to convert existing tickets to service catalog requests

Announced on Rollout on August 11, 2026 August 11, 2026 Zendesk is pleased to announce that agents and business rules can associate existing tickets with service catalog items.This announcement includes the following topics: What is changing? Why is Zendesk making this change? What do I need to do?

• Announcing the ability to convert existing tickets to service catalog requests

  Zendesk Announcements 11 Aug 2026

  Announced on Rollout on August 11, 2026 August 11, 2026 Zendesk is pleased to announce that agents and business rules can associate existing tickets with service catalog items.This announcement includes the following topics: What is changing? Why is Zendesk making this change? What do I need to do?

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