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Announcing the ability to pause messaging inactivity reminders

Announced on Rollout starts Rollout ends August 26, 2026 August 11, 2026 August 11, 2026 We are excited to announce a new capability that allows agents to exclude specific tickets from the auto-capacity release timer and messaging inactivity reminders. By using the new Pause messaging reminders stan

• Announcing the ability to pause messaging inactivity reminders

  Zendesk Announcements 25 Aug 2026

  Announced on Rollout starts Rollout ends August 26, 2026 August 11, 2026 August 11, 2026 We are excited to announce a new capability that allows agents to exclude specific tickets from the auto-capacity release timer and messaging inactivity reminders. By using the new Pause messaging reminders stan

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