← Back to news

Announcing the ability to turn on agent email attachments with secure downloads

Announced on Rollout on October 15, 2026 October 15, 2026 Zendesk is introducing an enhancement that lets admins enable Allow agents to attach files in emails and Allow secure downloads together. This allows agents to send standard file attachments by email while Zendesk-hosted attachment links rema

• Announcing the ability to turn on agent email attachments with secure downloads

  Zendesk Announcements 13 Oct 2026

  Announced on Rollout on October 15, 2026 October 15, 2026 Zendesk is introducing an enhancement that lets admins enable Allow agents to attach files in emails and Allow secure downloads together. This allows agents to send standard file attachments by email while Zendesk-hosted attachment links rema

• SpaceX Voice AI Tops Benchmark Rankings, Claims It Can Autonomously Handle 70% of Starlink Customer Service Calls
  1 source 14 Oct 2026
• Zendesk launches directory for verified AI support endpoints
  2 sources 13 Oct 2026
• CMA CGM expands AI voice agent deployment across 20 countries with HappyRobot
  1 source 14 Oct 2026
• Sanas Launches Supervised AI to Keep Humans in Control of AI Customer
  1 source 14 Oct 2026
• Contentsquare Announces the Launch of New AI-First Experience Platform
  1 source 14 Oct 2026