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Announcing the availability of business metadata as a condition in proactive messaging

Announced on Rollout starts Rollout ends August 6, 2026 July 28, 2026 August 7, 2026 We’re happy to announce that you can now use business metadata as a condition in proactive messaging triggers.This article includes the following sections: What is changing? Why is Zendesk making this change? What d

• Announcing the availability of business metadata as a condition in proactive messaging

  Zendesk Announcements 06 Aug 2026

  Announced on Rollout starts Rollout ends August 6, 2026 July 28, 2026 August 7, 2026 We’re happy to announce that you can now use business metadata as a condition in proactive messaging triggers.This article includes the following sections: What is changing? Why is Zendesk making this change? What d

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