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Announcing the Custom Agent EAP

Announced on Rollout on May 18, 2026 May 19, 2026 Zendesk is excited to announce that custom agents and the agent builder are available through an early access program.This announcement includes the following topics: What is changing? Why is Zendesk making this change? What do I need to do? What is

• Announcing the Custom Agent EAP

  Zendesk Announcements 18 May 2026

  Announced on Rollout on May 18, 2026 May 19, 2026 Zendesk is excited to announce that custom agents and the agent builder are available through an early access program.This announcement includes the following topics: What is changing? Why is Zendesk making this change? What do I need to do? What is

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