← Back to news

Announcing the general availability of the MCP client

Announced on Rollout on August 10, 2026 August 10, 2026 Zendesk is excited to announce the general availability of the MCP client, which makes it possible to use the tools on an MCP server in action flows to fetch data and take actions in external systems.This announcement includes the following top

• Announcing the general availability of the MCP client

  Zendesk Announcements 08 Aug 2026

  Announced on Rollout on August 10, 2026 August 10, 2026 Zendesk is excited to announce the general availability of the MCP client, which makes it possible to use the tools on an MCP server in action flows to fetch data and take actions in external systems.This announcement includes the following top

• Agentic AI gives customer care a proactive edge - TMForum
  1 source 10 Aug 2026
• Defining the role of agentic AI in the retail customer experience
  1 source 10 Aug 2026
• US Retail Jobs at Risk as AI and Automation Reshape Warehouses, Supermarkets and Customer Service
  1 source 10 Aug 2026
• Exotel Launches #LikeAFriend Campaign to Highlight Customer Frustrations and AI-Powered CX
  1 source 08 Aug 2026
• Cloudflare launches Kitesurf, a browser built for AI agents
  1 source 07 Aug 2026