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Announcing the intelligent triage ticket field migration

Announced on Migration starts Migration ends October 19, 2026 October 26, 2026 December 04, 2026 Beginning October 26, 2026, Zendesk will migrate legacy intelligent triage custom ticket fields to standard ticket fields. Migrations will occur in scheduled maintenance windows through December 4, 2026.

• Announcing the intelligent triage ticket field migration

  Zendesk Announcements 08 Oct 2026

  Announced on Migration starts Migration ends October 19, 2026 October 26, 2026 December 04, 2026 Beginning October 26, 2026, Zendesk will migrate legacy intelligent triage custom ticket fields to standard ticket fields. Migrations will occur in scheduled maintenance windows through December 4, 2026.

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