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Announcing the removal of suggested first replies

Announced on Removal on October 19, 2026 January 19, 2027 Zendesk is announcing the removal of suggested first replies in the Copilot add-on. You can turn on auto assist for broader, higher-quality assistance across customer conversations.This announcement includes the following topics: What does th

• Announcing the removal of suggested first replies

  Zendesk Announcements 14 Oct 2026

  Announced on Removal on October 19, 2026 January 19, 2027 Zendesk is announcing the removal of suggested first replies in the Copilot add-on. You can turn on auto assist for broader, higher-quality assistance across customer conversations.This announcement includes the following topics: What does th

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