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Announcing user presence detection for messaging

Announced on Rollout starts Rollout ends June 2, 2026 June 2, 2026 June 2, 2026 We are excited to introduce user presence detection for messaging, to identify whether end users are still on your website or mobile app, or if they have abandoned the conversation by closing the website or mobile app. U

• Announcing user presence detection for messaging

  Zendesk Announcements 02 Jun 2026

  Announced on Rollout starts Rollout ends June 2, 2026 June 2, 2026 June 2, 2026 We are excited to introduce user presence detection for messaging, to identify whether end users are still on your website or mobile app, or if they have abandoned the conversation by closing the website or mobile app. U

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