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Announcing WhatsApp business-scoped user IDs in Zendesk and the Sunshine Conversations API.

Announced on Rollout starts August 13, 2026 August 12, 2026 We're announcing the general availability of WhatsApp business-scoped user IDs (BSUIDs) in Zendesk and the Sunshine Conversations API.This release enables Zendesk to support WhatsApp users who are identified by a BSUID instead of a phone nu

• Announcing WhatsApp business-scoped user IDs in Zendesk and the Sunshine Conversations API.

  Zendesk Announcements 13 Aug 2026

  Announced on Rollout starts August 13, 2026 August 12, 2026 We're announcing the general availability of WhatsApp business-scoped user IDs (BSUIDs) in Zendesk and the Sunshine Conversations API.This release enables Zendesk to support WhatsApp users who are identified by a BSUID instead of a phone nu

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