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Announcing WhatsApp usernames in the Agent Workspace

Announced on Rollout on September 30, 2026 September 30, 2026 We’re happy to announce that you can now view WhatsApp usernames in the Agent Workspace.This article includes the following sections: What is changing? Why is Zendesk making this change? What do I need to do? What is changing?When WhatsAp

• Announcing WhatsApp usernames in the Agent Workspace

  Zendesk Announcements 29 Sep 2026

  Announced on Rollout on September 30, 2026 September 30, 2026 We’re happy to announce that you can now view WhatsApp usernames in the Agent Workspace.This article includes the following sections: What is changing? Why is Zendesk making this change? What do I need to do? What is changing?When WhatsAp

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