AWS has launched Amazon Connect Health, a HIPAA-eligible AI agent platform designed to automate healthcare administrative tasks such as appointment scheduling, documentation, and patient verification, with pricing at $99 per user monthly for up to 600 encounters. The platform integrates with existing electronic health record software and currently offers patient verification and ambient documentation, with appointment scheduling and medical coding features rolling out subsequently, positioning AWS to capture greater market share in the $5 trillion U.S. healthcare industry as enterprise adoption of AI agents accelerates across regulated sectors.
AWS is launching Amazon Connect Health, an AI agent platform that will help with patient scheduling, documentation, and patient verification.
New Relic is giving enterprises more observability tools, letting them create and manage AI agents, and better integrate OTel data streams.