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Bidirectional communication not happening through what's up messenger integration in zendesk.

Zendesk

i have integrated what's up messenger to zendesk. during this vitual no created +1 (555) 399-2433 and added to my what's up. now i am able create ticket through what's up but not getting comment on what's up from zendesk agent it always show "resent". Please explain why it happening.