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Big CX News From Salesforce, Zoom, Meta and Google

From Salesforce and Zoom’s latest quarterly earnings, to Meta’s 18 billion settlement, here are extracts from this week’s most popular news stories. Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software Salesforce CEO Marc Benioff has repeatedly

• Big CX News From Salesforce, Zoom, Meta and Google

  CX Today 28 Aug 2026

  From Salesforce and Zoom’s latest quarterly earnings, to Meta’s 18 billion settlement, here are extracts from this week’s most popular news stories. Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software Salesforce CEO Marc Benioff has repeatedly

• Crescendo launches the AI-native Customer Experience Platform: One system that runs and continuously improves the entire customer operation
  1 source 28 Aug 2026
• Liveops Launches LiveNexus Agent Assist to Help Enterprises Operationalize AI Across Customer Service
  2 sources 27 Aug 2026
• Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?
  2 sources 27 Aug 2026
• Is the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor Purge
  3 sources 26 Aug 2026
• Can Crescendo’s AI Agents Really Run the Whole CX Operation?
  1 source 28 Aug 2026