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CallMiner Puts Human Oversight at the Heart of Real-Time AI Guidance

CallMiner has expanded its RealTime platform with new agentic AI capabilities, giving contact center agents on-demand, context-aware guidance during live interactions. Announcing the enhancement today at CCW Las Vegas, the company views this enhancement as a step toward more transparent and human-c

• CallMiner Puts Human Oversight at the Heart of Real-Time AI Guidance

  CX Today 22 Jun 2026

  CallMiner has expanded its RealTime platform with new agentic AI capabilities, giving contact center agents on-demand, context-aware guidance during live interactions. Announcing the enhancement today at CCW Las Vegas, the company views this enhancement as a step toward more transparent and human-c

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