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Cleaning up trigger loops in Zendesk messaging

I recently moved my support team from classic live chat to Zendesk messaging. The channel flow is a lot nicer overall but my trigger setup turned into a nightmare overnight. I had 2 triggers firing simultaneously, which meant tickets reopened endlessly everytime a customer replied with a polite “tha

• Cleaning up trigger loops in Zendesk messaging

  Reddit r/Zendesk 29 Sep 2026

  I recently moved my support team from classic live chat to Zendesk messaging. The channel flow is a lot nicer overall but my trigger setup turned into a nightmare overnight. I had 2 triggers firing simultaneously, which meant tickets reopened endlessly everytime a customer replied with a polite “tha

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