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CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers

If there was any lingering hope that CX leaders might get a quiet planning cycle, CMP Research has politely thrown that idea into the Nevada desert. Its new 2026–2027 Customer Contact Executive Benchmarking Report puts improving customer analytics and insights at the top of the priority list for the

• CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers

  CX Today 29 May 2026

  If there was any lingering hope that CX leaders might get a quiet planning cycle, CMP Research has politely thrown that idea into the Nevada desert. Its new 2026–2027 Customer Contact Executive Benchmarking Report puts improving customer analytics and insights at the top of the priority list for the

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