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CX Awards 2026 Categories Announced: 25 Benchmarks for CX Excellence

The official CX Awards 2026 categories are now live. These 25 carefully crafted categories reflect how enterprise leaders actively evaluate and procure customer experience technology, defined by Transformation, Trust, People, & more. Rob Scott, Executive Chair of Judges, CX Awards 2026, shared:

• CX Awards 2026 Categories Announced: 25 Benchmarks for CX Excellence

  CX Today 06 Jul 2026

  The official CX Awards 2026 categories are now live. These 25 carefully crafted categories reflect how enterprise leaders actively evaluate and procure customer experience technology, defined by Transformation, Trust, People, & more. Rob Scott, Executive Chair of Judges, CX Awards 2026, shared:

• Valrhona Accelerates Order Processing with Esker, Improving International Customer Service Performance
  1 source 06 Jul 2026
• How Genesys's Pinkfish buy aims to bridge a longstanding CX gap
  1 source 06 Jul 2026
• Webex CX Chief On What Enterprise AI In CX Gets Wrong
  1 source 06 Jul 2026
• When you're trapped in AI 'doom loops' instead of getting customer service help
  1 source 06 Jul 2026
• Behind the disconnect: how CX leaders view AI projects and results
  1 source 06 Jul 2026