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E-commerce retailers plan hefty investments in agentic commerce, study finds

E-commerce retailers plan hefty investments in agentic commerce, study finds  Customer Experience Dive

• E-commerce retailers plan hefty investments in agentic commerce, study finds - Customer Experience Dive

  Google News - Customer Service AI 16 Mar 2026

  E-commerce retailers plan hefty investments in agentic commerce, study finds  Customer Experience Dive

• Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings
  2 sources 15 Jun 2026
• Salesforce, Inc. Stock (US79466L3024): Acquisition of AI agent platform Fin puts focus on CRM shares
  1 source 15 Jun 2026
• Salesforce Buys AI Customer Service Platform Fin for $3.6 Billion to Strengthen Agentic AI Push
  1 source 15 Jun 2026
• As AI agents become employees, NewCore emerges with $66M to give them identities
  1 source 15 Jun 2026
• Liveops Research Highlights Resolution Gap in AI Customer Service
  1 source 15 Jun 2026