For years, customer service has worked in a pretty familiar way: something goes wrong, the customer notices, and then they reach out for help. It’s still mostly reactive, with the customer kicking off the whole process. But that model is about to change in a big way. Agentic AI is moving customer se
For years, customer service has worked in a pretty familiar way: something goes wrong, the customer notices, and then they reach out for help. It’s still mostly reactive, with the customer kicking off the whole process. But that model is about to change in a big way. Agentic AI is moving customer se