Genesys has unveiled a new set of AI orchestration capabilities at Xperience 2026, including an AI Control Plane, upgrades to its Agentic Virtual Agent, and persistent customer-context tooling. The vendor is pitching itself as the layer that can coordinate AI agents, human employees, customer data,
Genesys has unveiled a new set of AI orchestration capabilities at Xperience 2026, including an AI Control Plane, upgrades to its Agentic Virtual Agent, and persistent customer-context tooling. The vendor is pitching itself as the layer that can coordinate AI agents, human employees, customer data,