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Handling ticket set to Solved and triggers/automation

Need input on proper automation and trigger handling for setting a ticket to solved by an end user. Currently end user can check a box saying "Please consider this request solved". After that is checked (and a comment added), I see in our events history ticket gets solved, but an automatio

• Handling ticket set to Solved and triggers/automation

  Reddit r/Zendesk 31 Jul 2026

  Need input on proper automation and trigger handling for setting a ticket to solved by an end user. Currently end user can check a box saying "Please consider this request solved". After that is checked (and a comment added), I see in our events history ticket gets solved, but an automatio

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