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Hey, question for anyone using AI agents on top of Zendesk.

How do you actually keep the agent updated when policies change returns, shipping, promos? Does it pull from your Help Center automatically or does someone manually update it every time? How many tickets is it handling right now, and what percentage resolves without escalating to a human? When it ge

• Hey, question for anyone using AI agents on top of Zendesk.

  Reddit r/Zendesk 27 May 2026

  How do you actually keep the agent updated when policies change returns, shipping, promos? Does it pull from your Help Center automatically or does someone manually update it every time? How many tickets is it handling right now, and what percentage resolves without escalating to a human? When it ge

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