One challenge I’ve noticed while working with Zendesk is less about ticket structure and more about timing. Zendesk works well once updates are logged, but on high-volume days, much important context surfaces outside the system. For example, decisions get made during quick internal syncs, short call
One challenge I’ve noticed while working with Zendesk is less about ticket structure and more about timing. Zendesk works well once updates are logged, but on high-volume days, much important context surfaces outside the system. For example, decisions get made during quick internal syncs, short call