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How do you handle other teams wanting to customize a shared instance?

If your org runs one Zendesk/Zoho Desk instance across multiple internal teams (IT, HR, Facilities, etc.) — has a team ever asked you for their own custom views, routing rules, or SLA display, and you had to say no or push back because it risked breaking things for everyone else? Trying to understan

• How do you handle other teams wanting to customize a shared instance?

  Reddit r/Zendesk 27 Aug 2026

  If your org runs one Zendesk/Zoho Desk instance across multiple internal teams (IT, HR, Facilities, etc.) — has a team ever asked you for their own custom views, routing rules, or SLA display, and you had to say no or push back because it risked breaking things for everyone else? Trying to understan

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