If a customer brings up 2 or 3 distinct requests in a single ticket or messaging thread (e.g., asking about an exchange, updating a shipping address, and asking for a discount code): How does Zendesk calculate the resolution rate? Is it strictly all-or-nothing at the ticket level (where the ticket i
If a customer brings up 2 or 3 distinct requests in a single ticket or messaging thread (e.g., asking about an exchange, updating a shipping address, and asking for a discount code): How does Zendesk calculate the resolution rate? Is it strictly all-or-nothing at the ticket level (where the ticket i