Most AI support agents are trained on help docs and FAQs. That's fine for basic questions but it means the agent answers like your documentation, not like your team. The thing that actually improved our resolution rate was training on real historical tickets, the messy, context-heavy conversations w
Most AI support agents are trained on help docs and FAQs. That's fine for basic questions but it means the agent answers like your documentation, not like your team. The thing that actually improved our resolution rate was training on real historical tickets, the messy, context-heavy conversations w