i need you help ,I'm a developer, not a support person, so I'd rather ask than assume. I keep hearing that a big chunk of ticket volume is the same handful of questions over and over. I'm trying to understand whether that's actually true in practice, and why the existing automation options haven't s
i need you help ,I'm a developer, not a support person, so I'd rather ask than assume. I keep hearing that a big chunk of ticket volume is the same handful of questions over and over. I'm trying to understand whether that's actually true in practice, and why the existing automation options haven't s