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IBM Vs ServiceNow, Who Owns Agentic AI Governance?

IBM and ServiceNow are now making parallel moves to address one of the biggest enterprise AI headaches, the visibility gap created by autonomous AI agents operating across business systems. That matters for CX leaders and enterprise teams because agentic AI is moving from pilot mode into live workfl

• IBM Vs ServiceNow, Who Owns Agentic AI Governance?

  CX Today 17 Jun 2026

  IBM and ServiceNow are now making parallel moves to address one of the biggest enterprise AI headaches, the visibility gap created by autonomous AI agents operating across business systems. That matters for CX leaders and enterprise teams because agentic AI is moving from pilot mode into live workfl

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