Please see the attached screenshot. I am attempting to build a macro for a workflow where I tag the same agent every time in a private comment. It doesn't appear that any of the placeholders available allow for this. However, before giving up, I figured I would ask here. I know I can simply add them
Please see the attached screenshot. I am attempting to build a macro for a workflow where I tag the same agent every time in a private comment. It doesn't appear that any of the placeholders available allow for this. However, before giving up, I figured I would ask here. I know I can simply add them