Hello!! Is there any way to have a macro automatically add external users as CCs on a ticket? We're trying to streamline customer communications. Ideally we'd have a customer specific macro that sets all the ticket fields, inserts the comms template, and adds the relevant customer contacts as CCs. I
Hello!! Is there any way to have a macro automatically add external users as CCs on a ticket? We're trying to streamline customer communications. Ideally we'd have a customer specific macro that sets all the ticket fields, inserts the comms template, and adds the relevant customer contacts as CCs. I