I found that Zendesk has an out of office agent app. This appears to be just what our organization needs, we would like tickets that go back to open status to be reassigned back to the queue to be assigned to other agents. However, it appears that the out of office status must be managed by the admi
I found that Zendesk has an out of office agent app. This appears to be just what our organization needs, we would like tickets that go back to open status to be reassigned back to the queue to be assigned to other agents. However, it appears that the out of office status must be managed by the admi