Hey all. I'm fairly new to systems management on the ZD side and I'm trying to simplify. We've had several employees that occasionally help out with tickets and update the KB but it's become fairly chaotic swapping each one from a light agent to an agent or admin when they need access. I'm reading t
Hey all. I'm fairly new to systems management on the ZD side and I'm trying to simplify. We've had several employees that occasionally help out with tickets and update the KB but it's become fairly chaotic swapping each one from a light agent to an agent or admin when they need access. I'm reading t