I need some help. I'm currently working on a service ticket system for a product, and I'm designing the database model for ticket conversations. I'm looking for ideas and best practices, especially for storing conversations between agents and customers. How do you typically structure the conversatio
I need some help. I'm currently working on a service ticket system for a product, and I'm designing the database model for ticket conversations. I'm looking for ideas and best practices, especially for storing conversations between agents and customers. How do you typically structure the conversatio