Hello, we recently turned on OmniChannel routing, previously we just worked from the views and had different groups. I do not have it checked to go back to the original assignee because that was a disaster, but I am having agents assigned work that have been in offline status for hours, or at lunch
Hello, we recently turned on OmniChannel routing, previously we just worked from the views and had different groups. I do not have it checked to go back to the original assignee because that was a disaster, but I am having agents assigned work that have been in offline status for hours, or at lunch