Running support through Zendesk and deflection numbers look acceptable on paper but the AI just handles the easy stuff and dumps everything else back on the team. What I actually want is something that tags the ticket, writes the summary, updates the order in our systems, and escalates properly when
Running support through Zendesk and deflection numbers look acceptable on paper but the AI just handles the easy stuff and dumps everything else back on the team. What I actually want is something that tags the ticket, writes the summary, updates the order in our systems, and escalates properly when