Salesforce has introduced two complementary updates aimed at embedding AI agents more deeply into customer experience delivery and the employee workflows that support it. The announcements on Agentforce Operations and new capabilities connecting Slack with Salesforce data and processes indicate a co
Salesforce has introduced two complementary updates aimed at embedding AI agents more deeply into customer experience delivery and the employee workflows that support it. The announcements on Agentforce Operations and new capabilities connecting Slack with Salesforce data and processes indicate a co