← Back to news

Salesforce Expands Headless 360 to Enable Agentic CX

Salesforce has today expanded Headless 360 with an MCP-based architecture that lets AI agents discover and act on existing capabilities across enterprise workflows. The move takes headless CRM beyond making Salesforce functionality available outside its interface, giving agents access to customer d

• Salesforce Expands Headless 360 to Enable Agentic CX

  CX Today 19 Aug 2026

  Salesforce has today expanded Headless 360 with an MCP-based architecture that lets AI agents discover and act on existing capabilities across enterprise workflows. The move takes headless CRM beyond making Salesforce functionality available outside its interface, giving agents access to customer d

• A Guide to Dreamforce 2026: What CX Leaders Need to Know About Salesforce AI
  2 sources 18 Aug 2026
• KT, NongHyup, and Microsoft to Drive Retail Innovation with AI — Agentic AI Customer Service Rollout
  2 sources 18 Aug 2026
• Rewiring utility customer operations with agentic AI
  1 source 18 Aug 2026
• Zendesk Employee Service AI Agents Are Almost Here. The Employee Portal May Be in Trouble
  1 source 17 Aug 2026
• Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing
  1 source 17 Aug 2026