Salesforce is acquiring AI customer service company Fin, formerly Intercom, in a $3.6BN deal that indicates the CRM giant is aggressively focusing on autonomous service agents as a potential growth engine in customer experience technology. The acquisition brings one of the biggest names in CX from t
Salesforce is acquiring AI customer service company Fin, formerly Intercom, in a $3.6BN deal that indicates the CRM giant is aggressively focusing on autonomous service agents as a potential growth engine in customer experience technology. The acquisition brings one of the biggest names in CX from t