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Service Incident - April 27, 2026 - Support | Pod 27

SummaryOn April 27, 2026 from 12:55 UTC to 15:25 UTC, we received reports of Zendesk Support customers on Pod 27 experiencing significant latency in Views. This included delays in real-time updates and, in some cases, display failures or incorrect ticket and view states, impacting agents’ ability to

• Service Incident - April 27, 2026 - Support | Pod 27 - Views latency issues

  Zendesk Service Notifications 06 May 2026

  SummaryOn April 27, 2026 from 12:55 UTC to 15:25 UTC, we received reports of Zendesk Support customers on Pod 27 experiencing significant latency in Views. This included delays in real-time updates and, in some cases, display failures or incorrect ticket and view states, impacting agents’ ability to

• Announcing improved verification display in the customer list
  1 source 06 May 2026
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  1 source 06 May 2026
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  1 source 06 May 2026
• Announcing real-time monitoring as the default for new Zendesk customers
  1 source 04 May 2026
• Announcing an enforced 12-hour session limit for team members
  1 source 04 May 2026