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Service Incident - May 19, 2026 - Chat | Pod 27

SummaryOn May 19, 2026 from 14:23 UTC to 14:37 UTC, Chat customers experienced a complete outage of live chat functionality on Pod 27. During this time, agents were disconnected from existing chats and no new chats could be initiated.TimelineMay 20, 2026 01:11 UTC | May 19, 2026 18:11 PTWe are aware

• Service Incident - May 19, 2026 - Chat | Pod 27 - Chat errors and disconnections

  Zendesk Service Notifications 27 May 2026

  SummaryOn May 19, 2026 from 14:23 UTC to 14:37 UTC, Chat customers experienced a complete outage of live chat functionality on Pod 27. During this time, agents were disconnected from existing chats and no new chats could be initiated.TimelineMay 20, 2026 01:11 UTC | May 19, 2026 18:11 PTWe are aware

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