← Back to news

ServiceNow Unveils Agentic AI to Replace Manual CRM

ServiceNow launched Autonomous CRM, the AI Control Tower, and ServiceNow Otto at its Knowledge 2026 event today. The enterprise software provider also released these tools to eliminate manual routing and fragmented customer data. Customer experience teams often struggle with disconnected systems. Th

• ServiceNow Unveils Agentic AI to Replace Manual CRM

  CX Today 05 May 2026

  ServiceNow launched Autonomous CRM, the AI Control Tower, and ServiceNow Otto at its Knowledge 2026 event today. The enterprise software provider also released these tools to eliminate manual routing and fragmented customer data. Customer experience teams often struggle with disconnected systems. Th

• EGain Launches AI Agent IVA to Deliver Accurate, Conversational Customer Service
  2 sources 06 May 2026
• Sierra Raises $950M as AI Agents Target Customer Service Boom
  1 source 05 May 2026
• One command turns any open-source repo into an AI agent backdoor. OpenClaw proved no supply-chain scanner has a detection category for it
  1 source 05 May 2026
• Google Confirms 800% AI Agent Revenue Growth
  1 source 05 May 2026
• AI key to winning customer experience in an agentic world
  1 source 05 May 2026