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Someone disabled a trigger and it broke routing for a whole weekend

14 admins on one Zendesk instance. Someone disabled a trigger they thought wasn't doing anything. Turns out it was connected to how tickets were being routed. Nobody noticed until Monday morning. Tickets had been landing in the wrong group all weekend. Delayed responses, frustrated agents, the whole

• Someone disabled a trigger and it broke routing for a whole weekend

  Reddit r/Zendesk 29 Apr 2026

  14 admins on one Zendesk instance. Someone disabled a trigger they thought wasn't doing anything. Turns out it was connected to how tickets were being routed. Nobody noticed until Monday morning. Tickets had been landing in the wrong group all weekend. Delayed responses, frustrated agents, the whole

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